Brother MFC-9970CDW Manual

The Brother MFC-9970CDW is a high-performance color laser All-in-One printer featuring print, copy, scan, and fax capabilities. It offers fast printing speeds, automatic duplex printing, network connectivity (Ethernet & Wi-Fi), a large color touchscreen, and support for various media types. Below are key sections for safety, features, installation, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. Specifications 4. Controls & Display 5. Loading Paper & Toner 6. Basic Operations 7. Network Configuration 8. Maintenance & Cleaning 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Color Laser Engine, Automatic Document Feeder (ADF), Large Color Touchscreen, Paper Trays, Toner Cartridges, Network Interfaces.

Feature	Description
Print Speed	Up to 33 ppm (black & color)
Automatic Duplex Printing	Standard for two-sided printing
Paper Capacity	Up to 850 sheets (standard)
Connectivity	Ethernet, Wi-Fi, USB 2.0
Touchscreen Display	5.7-inch color LCD for easy navigation
Automatic Document Feeder (ADF)	50-sheet capacity for scanning/copying
Fax Capability	Super G3 with up to 33.6 Kbps modem
Supported Media	Plain, cardstock, envelopes, labels, transparencies
Mobile Printing	Brother iPrint&Scan, AirPrint, Google Cloud Print
Security Features	Secure Print, Locked Print, User Authentication

Installation & Setup

Unpack and inspect contents. Place on stable, level surface near power outlet.

Remove all packaging materials and tapes from inside/outside the machine.
Install Toner Cartridges: Open front cover, remove packing material, insert color (C/M/Y) and black toner cartridges, close cover.
Load Paper: Adjust paper guides in tray, load paper (face down), set paper type/size in menu.
Connect Power: Plug power cord into machine and wall outlet, then press POWER button.
Initial Setup: Follow on-screen prompts to set language, date/time, and install drum unit.
Connect to Computer/Network: Use USB cable, Ethernet cable, or configure Wi-Fi via control panel.

WARNING! Machine is heavy; lift with care using handles. Ensure proper ventilation around the device.

Specifications

Print Technology: Laser (CMYK).
Print Resolution: Up to 1200 x 1200 dpi.
First Print Out Time: Less than 10 seconds.
Copy Resolution: Up to 1200 x 1200 dpi.
Copy Speed: Up to 33 cpm (black & color).
Scan Resolution: Up to 1200 x 1200 dpi (optical).
Fax Transmission Speed: Approx. 3 seconds per page.
Memory: 512 MB (standard).
Operating Systems: Windows, macOS, Linux.
Power Consumption: Approx. 570W (printing), 65W (ready), 2.5W (sleep).
Dimensions (W x D x H): Approx. 20.1" x 20.9" x 20.3".
Weight: Approx. 77.2 lbs.

Controls and Display

Access functions via 5.7-inch color touchscreen and physical buttons.

Control Panel: POWER, HOME, BACK, numeric keypad, START, STOP/EXIT, ENERGY SAVER.

Touchscreen Menus: Home screen provides icons for Print, Copy, Scan, Fax, Settings, and Network.

Settings Menu: Device Settings (paper, toner, network), Print Settings (duplex, quality), Fax Settings (speed, header), System Settings (language, reset), Security Settings (admin password, secure print).

Status Monitor: Display shows toner levels, paper status, error messages, and job progress.

Loading Paper & Toner

Paper: Adjust guides in tray; load recommended paper (face down for tray, face up for ADF). Toner: Use genuine Brother TN-xxx cartridges.

Open paper tray, adjust guides to paper size.
Fan paper, load into tray (print side down), do not exceed max fill line.
Select paper type/size via control panel > Device Settings > Paper Setting.
Replace toner when message appears or print quality declines. Open front cover, remove old cartridge, shake new cartridge 5-6 times, insert until click, close cover.

Tip: Store toner in cool, dry place. Use paper within specifications to avoid jams.

Basic Operations

Print, Copy, Scan, Fax functions accessible from home screen.

Printing: Select from computer or mobile device. Use Secure Print for confidential jobs.
Copying: Place original in ADF or on glass, select Copy icon, set copies, color, size, density, press START.
Scanning: Place original, select Scan icon, choose destination (PC, USB, email), set format (PDF, JPEG), press START.
Faxing: Select Fax icon, enter number via keypad, place document, set resolution/darkness, press START.
Duplex: Enable in print settings or copy menu for automatic two-sided output.

WARNING! Do not touch fuser unit (inside rear); it is hot during/after operation.

Network Configuration

Connect via Ethernet or Wi-Fi for shared access.

Ethernet: Connect cable to router and printer's LAN port. IP address auto-assigned via DHCP.
Wi-Fi: On control panel, go to Network > Wireless > Setup Wizard, select network, enter password.
Verify Connection: Print network configuration report via Device Settings > Network > Print Report.
Install Drivers: Use Brother installation CD or download from support website, follow on-screen instructions.
Mobile Printing: Install Brother iPrint&Scan app, ensure device is on same network as printer.

CAUTION! Secure network with password. Update firmware regularly via Brother website.

Maintenance & Cleaning

Unplug before cleaning exterior. Use dry, lint-free cloth; avoid liquids or aerosols.

Exterior: Wipe with damp cloth, then dry. Do not use ammonia or abrasive cleaners.

Interior: Open covers, remove paper dust with vacuum or soft brush. Clean scanner glass with glass cleaner and soft cloth.

Drum Unit: Replace when message appears or every ~30,000 pages. Use genuine Brother DR-xxx drum.

CAUTION! Do not touch transfer belt or drum surface; oils can damage components. Keep area around vents clear.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Energy Star® certified. Copyright © Brother Industries, Ltd. For support, visit support.brother.com or contact Brother Customer Service at 1-877-276-8437. This product uses genuine Brother supplies for optimal performance.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Printer not powering on	Power cord/outlet	Ensure cord is securely connected; try different outlet; check circuit breaker.
Poor print quality	Toner/paper/drum	Replace low toner; use recommended paper; clean drum unit; run printer cleaning utility.
Paper jams	Paper loading/guides	Open covers, remove jammed paper carefully; reload paper correctly; adjust guides.
Not connecting to network	Settings/cables	Restart printer/router; verify Wi-Fi password; print network report; reinstall drivers.
Scanner not working	ADF/glass/software	Ensure original placed correctly; clean scanner glass; reinstall scanner drivers.
Fax transmission fails	Phone line/numbers	Check phone line connection; verify recipient number; try different line.

Reset: Go to Settings > System Settings > Reset Settings (partial/full).

Service: 1-877-276-8437; support.brother.com